In case there is a manufacturer defect on our merchandise, we offer the convenience of returning the product for a refund or an exchange up to 30 days after the purchase. All returns, exchanges and claims must be made within 30 days from the date of invoice. If the merchandise is returned within 15 days: a 15% restocking fee will apply. If the merchandise is returned after 15 days but before 1 month a 30% restocking fee will apply. We do not accept returns if a month has passed from the invoice date. The customer is responsible for all shipping costs or can perform the exchange at the store. The original invoice must be accompanied with your return.
It is necessary that the product you're returning complies with the following criteria:
· Original box with no markings or damages
· Individual plastic sleeves on all glasses
· Tags must be attached to product
· Must be a full dozen